24/7 Customer Support in Web Hosting
We provide 24/7 billing, customer and technical support for all of our web hosting. Even if you are not our client yet and you have questions, we can help you right away and provide the necessary information, to give you a choice to make the very best decision when you obtain a new web hosting account. We are available at any moment, including weekends and holidays, and we supply numerous means of communication to contact us - live chat, phone, e-mails and support tickets. To make things easier for you, we have multiple telephone numbers all over the world, therefore you're able to call the one that is closer to you. The maximum response time for the e-mail messages and the tickets is 1 hour. The actual response time is around 15-20 minutes, which means that you can forget all about waiting for several days to get assistance for any kind of task or issue, irrespective of its difficulty.
24/7 Customer Support in Semi-dedicated Servers
You are able to try out our support services even before you aquire a semi-dedicated server account from our company as we have phone and online chat support for billing, pre-sales and general questions. Our agents will help you pick the right plan or offer you info about our servers, in order to check if the system requirements for your websites are met. If you're an existing client, you also have the option to contact us through e-mail or via our ticketing system, that is accessible through the Hepsia website hosting Control Panel. We guarantee that if you employ these two ways of contact, you'll receive a reply within no more than one hour and that’s 24/7, which includes weekends and official holidays. In case you've used the hosting services of other companies, even large ones, you are able to compare the response time considering that it often takes a full day for them to address a ticket.
24/7 Customer Support in Dedicated Servers
With a one-hour maximum answer time guarantee, you will benefit from prompt support when you acquire a dedicated server through our company. Our customer and technical support crews are accessible 24/7/365, therefore every time you open a ticket from your billing account or you send an email message about any problem with your server or the pre-installed software on it at any time of the day, you'll have an answer within 1 hour, even during holidays. Our ticketing system is the more suitable option in case the matter involved requires longer time to be resolved or when it needs to be forwarded to our administrators, since it's a lot easier to track the communication sent on both sides. For general, billing and sales issues/inquiries, you can call us or talk to a live agent using our chat service. If you include the Managed Services upgrade to your server plan, our admins can also help you with third-party software installation as well as troubleshooting and similarly to the basic support, this service is available 24/7 too.