If you have bought a web hosting plan and you’ve got certain inquiries related to a given function/feature, or if you have come across a certain issue and you require support, you should be able to contact the respective client service team. All web hosting companies use a ticketing system no matter if they offer other methods of contacting them aside from it or not, due to the fact that the fastest way to handle an issue most often is to submit a ticket. This type of communication makes the replies exchanged by both parties easy to track and allows the tech support team members to escalate the issue if, for instance, an admin needs to become involved. Usually, the ticketing system is not directly connected to the hosting space and is part of the billing account, which implies that you need to have at least 2 separate accounts to get in touch with the technical support team and to actually administer the hosting space. Incessantly switching between different accounts might be a burden, not to mention the fact that it requires quite a bit of time for the majority of web hosting providers to reply to the tickets themselves.

Integrated Ticketing System in Web Hosting

With a web hosting from our company, you’ll never have to leave your account. Our ticketing system is incorporated into the Hepsia hosting Control Panel, which is used to manage your entire online presence. You can easily access any support ticket whilst browsing through your website files or editing different account settings. The ticketing system is being monitored 24x7 by our technical support team and the ticket response time is no more than sixty minutes, but it seldom takes more than 20 minutes to get help. In stark contrast to some other providers, we do not charge more for using the ticketing system, so you can touch base with us as often as you wish and ask for info with regard to any billing or technical problem. Furthermore, you can read a number of articles, which will help you deal with the most commonly met complications on your own.

Integrated Ticketing System in Semi-dedicated Servers

If you’ve got a semi-dedicated server account with our company and you wish to get in touch with our help desk team representatives, you’ll be able to send a support ticket straight from your Hepsia hosting Control Panel instead of using an entirely different help desk support platform like you’ll have to do with the majority of hosting providers out there. Our integrated ticketing system will allow you to open a new ticket without difficulties and to browse through older tickets using an intelligent search box. Also, you’ll be able to have a look at the applicable knowledgebase articles that our system will present to you based on the problem category that you select for your new ticket. You can accomplish all of the above-mentioned operations without leaving your Hepsia Control Panel at any moment, so if you face any difficulty or have an inquiry, you can touch base with our technicians and solve the given issue in no more than an hour through one single support platform.