Integrated Ticketing System in Web Hosting
With a web hosting from our company, you’ll never have to leave your account. Our ticketing system is incorporated into the Hepsia hosting Control Panel, which is used to manage your entire online presence. You can easily access any support ticket whilst browsing through your website files or editing different account settings. The ticketing system is being monitored 24x7 by our technical support team and the ticket response time is no more than sixty minutes, but it seldom takes more than 20 minutes to get help. In stark contrast to some other providers, we do not charge more for using the ticketing system, so you can touch base with us as often as you wish and ask for info with regard to any billing or technical problem. Furthermore, you can read a number of articles, which will help you deal with the most commonly met complications on your own.
Integrated Ticketing System in Semi-dedicated Servers
If you’ve got a semi-dedicated server account with our company and you wish to get in touch with our help desk team representatives, you’ll be able to send a support ticket straight from your Hepsia hosting Control Panel instead of using an entirely different help desk support platform like you’ll have to do with the majority of hosting providers out there. Our integrated ticketing system will allow you to open a new ticket without difficulties and to browse through older tickets using an intelligent search box. Also, you’ll be able to have a look at the applicable knowledgebase articles that our system will present to you based on the problem category that you select for your new ticket. You can accomplish all of the above-mentioned operations without leaving your Hepsia Control Panel at any moment, so if you face any difficulty or have an inquiry, you can touch base with our technicians and solve the given issue in no more than an hour through one single support platform.