If your website hosting provider offers live chat support, you will be able to talk to a representative in real-time and learn useful information or get a problem resolved timely. The advantage of using chat instead of calling to talk to a live person is that you'll need only a computer with Internet access, therefore you will not pay any rates in the event that you are in another state or country. In addition, it'll be a lot quicker to copy and paste details for instance domains, usernames or error messages in other words details which are sometimes difficult to share with the other party on the phone. The real-time chat is also a considerably quicker option to contact your website hosting service provider's support crew compared to using a ticketing system. What's more, if some situation requires a little more time to be resolved, you'll be able to do something else while you wait for assistance on the live chat, therefore you will not lose time - something that is impossible when you're on the phone.

Live Chat Support in Web Hosting

Along with the phone and ticket support, we supply live chat support as well. You will be able to get in touch with us every day, including holidays and weekends, and we can give you more info about the web hosting that we provide in case you are not a customer yet, or about general and billing questions when you already have an account. Although for solely technical issues you need to open a ticket to our tech support, since such issues need extra time to be dealt with, you can still contact us through our live chat for some technical information. For instance, we're able to help you set up an email address in your e-mail client or troubleshoot a number of issues, saving you time and effort. Even when our phone lines are already off for the day, you will be able to talk with a live person.

Live Chat Support in Semi-dedicated Servers

Using the live chat support service that we provide with all our semi-dedicated servers, you are able to get the answers for any questions you may have or have lots of issues taken care of rapidly. Our service is available every single day, thus you will be able to speak to a representative even on weekends and holidays. If you're not sure which plan is better for your websites or if our leading-edge cloud hosting platform matches some system requirements, you can come on our live chat before buying anything. In case you're an existing customer, you can obtain more info about account settings, billing issues along with a number of common technical issues you may have, for example when you cannot install an e-mail account in a client on your computer. The live chat can save you lots of time regardless where you are or when you contact us.