If you’ve ever got any inquiries connected with your hosting account or if you experience a problem with your sites, you’ll need to get in touch with the web hosting company’s customer support team. It may not matter how swiftly they’ll reply when you have an enquiry of a generic nature, but a problem such as an ill-implemented web app update, for instance, may lead to your site becoming broken or invisible on the World Wide Web. And the longer you wait for the support team to lend a hand, the longer the website will be down. If you offer goods or services online, any outage will influence your site disruptively and you can lose existing or prospective customers. A lot of web hosting providers, mainly resellers, answer emails and support tickets within twenty four hours, but in the digital age this is far too long, since clients will hardly ever go back to a website that isn’t working properly over a lengthy time interval.

One-Hour Response Guarantee in Web Hosting

Our guaranteed max response time for any helpdesk ticket that you submit or any email that you send is just 60 minutes, even in case you contact us during weekends and public holidays. Regardless of the essence of your enquiry or issue, we will help you momentarily and will give you the necessary info to solve any problem with your websites. The real reply time normally does not surpass 15 to 20 minutes, which suggests that you can forget about waiting around for hours and hours to get an issue resolved or what’s even worse – waiting all day only to obtain a response that more info is necessary while nothing is solved. We will offer you assistance without any delay purely because we understand just how valuable time can be in the dynamic Internet sphere. The 1-hour reply guarantee applies to any technical or billing enquiry that you might have in regards to our web hosting.

One-Hour Response Guarantee in Semi-dedicated Servers

We promise that if you open a technical support ticket via your web hosting Control Panel or write an email concerning your semi-dedicated server, you’ll get a reply within less than 60 minutes. You can contact us whenever you want with regard to technical, general or billing matters and because of the fact that we are available 24x7x365, you will invariably obtain assistance without delay. Based on the specific question or issue, we will provide you with more information, fix the problem if it’s been caused by something that’s within our reach or tell you what to do on your end in case you need to fine-tune a specific setting for a web-based app that we do not have access to. You can just forget about waiting for an entire day for every single answer. Actually, in the majority of cases we reply to emails and tickets within twenty to twenty five minutes max.