Despite the fact that this isn't the most importantfactor for you to distinguish a dependable web hosting company from a bad one and a reseller from an actual provider, having the option to call and communicate with a live person is an indicator that you aren't using the services of a one-person firm and that you will be able to reach someone when you're in need of assistance. The telephone support for hosting services may range from general to expert, so the problems which can be resolved with a phone call vary depending on the particular supplier. Generally, these matters are simpler and include billing or first level technical issues as more complex issues usually need a support ticket where both you and the administrators can track what's going on with a particular issue. However, having the option to call your service provider can save you lots of time and efforts for the countless tiny problems that will eventually appear when you manage your web hosting account.

Phone Support in Web Hosting

We know that being able to talk with a live agent is very important, for that reason we have 3 support lines around the globe (USA, UK and Australia) and you're able to contact us over the phone for fourteen hours every day. In case you consider acquiring one of our web hosting, for instance, you are able to give us a call and find out more about our services prior to ordering so as to be sure that we meet all system requirements for your web sites. After the order, you'll be able to call us about any sales and billing troubles you may experience, or get any type of general or basic tech info that you need. We've tried to find the perfect balance between telephone and ticket support, so for strictly technical matters you'll have to use our ticketing system, that will help you follow the communication together with any new developments in the resolution of an issue.

Phone Support in Semi-dedicated Servers

The support services forall semi-dedicated server packages that we offer feature real-time phone support for fourteen hours daily. In case you wonder which package will be suitable for your websites, you'd like to learn more about the plan's features or you need any other kind of information about our solutions, you can call any of the local telephone numbers which we have in the United States of America, the United Kingdom and Australia and our support representatives will help you. In case you already own an account, you'll be able to get in touch with us about general and sales issues, although we are usually able to assist with a lot of technical issues as well. For strictly tech troubles you will have to use our integrated ticketing system where the correspondence between you and our tech support team will be in 1 place, which is the best option when the trouble needs additional time to be taken care of or it has to be escalated to our sysadmins.