Technical Support Channels
A 1–Hour Ticket Response Time Guarantee
Every support request you send to us will be responded to within maximum sixty minutes. If for any reason whatsoever your ticket or e–mail calls for additional assistance from a server admin, we will timely forward it and leave a note to notify you that your case is being worked on. If you order the Managed Services package, all of the server management services included there will be completed at a time of your liking.
An Outstanding Customer Service
- We’ll be online for you 24/7 to answer any inquiries that you may have pertaining to our Web Control Panel and any of the applications that we have pre–installed for you on the dedicated hosting server. In case you also need assistance tackling server management procedures, consider our Managed Services package, which includes data backup disk space, weekly OS updates, server monitoring and restarting services, plus troubleshooting and software installation procedures.
A User–Friendly Help Section
Each dedicated server is equipped with our cost–free Web Control Panel, which sports a fully detailed knowledge base plus a set of step–by–step video tutorials. Whenever you need help working with the Web Control Panel, just click on the Videos or Help buttons situated in the upper right corner.